Terms and Conditions

Terms and Conditions

Premier Online is a trading name of On-line.p@per.co.uk Ltd. We are an established family run business based in Stratford-Upon-Avon, in the centre of England.


Making a Purchase


Placing an order with Premier Online could not be easier! Simply choose the product of your choice, type the quantity you require in the box, and click "Buy Now".

At this point if you wish to change or amend your order, simply click on "View Order Details", this page will enable you to amend your order accordingly. Once you have completed your selection, click on "Complete Order" and fill in your delivery and payment details. We accept credit and debit card payments securely online.

Delivery Details

We only deliver orders to the UK. All orders are sent either by Royal Mail 1st class post or DPD courier.


IMPORTANT NOTE: Due to Royal Mail & CAA restrictions we are no longer allowed to send lithium camera batteries via conventional Royal Mail post. This means that any order containing lithium camera batteries must be sent via our courier, DPD. We realise that this adds to the cost of having your order delivered (DPD is £3 more than Royal Mail), and do very much regret that we have been forced to implement this change.



Royal Mail 1st Class Post

Royal Mail 1st Class Post: £1.99 (£1.66+VAT) per order. Most orders are despatched the same day, though during extremely busy periods, it may take an extra day or so to despatch your order. Royal Mail 1st class post is not a guaranteed next day service, though most orders do arrive next day, or within a couple of days . However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves). Please note that these orders can be sent to all UK postcodes (including Northern Ireland, Isle of Man, etc). For large, heavy or high value orders we reserve the right to upgrade delivery from Royal Mail 1st Class Post to an insured courier service at no extra cost. If you require your items urgently, please consider our next-day courier option detailed below.

 

DPD Next Working Day Courier

DPD Next Working Day Courier: £4.99 (£4.16+VAT) per order. UK mainland delivery only. All orders received before 2pm (Monday-Friday) will be despatched the same day, for next working day delivery via DPD courier. DPD do NOT count Saturday as a working day, which means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday. Please note that courier orders can only be sent to mainland UK addresses (i.e. not Northern Ireland, Isle of Man, etc).

 

Saturday and Timed Deliveries

Via DPD, we do offer a pre-noon delivery option for £10.99 (£9.16+VAT) per order, and a Saturday delivery option for £12.99 (£10.83+VAT) per order. Please call us for details, as these orders need to be placed over the telephone, not via our website.

Back Orders

In the unlikely event that an item is out of stock, this will be confirmed to you by telephone or email, and you will have the option to either cancel the order, or given an approximate delivery date.


Tax Charges


All our prices INCLUDE VAT at 20.0%, and a full VAT receipt will be sent with your goods. VAT is charged on all orders, and we are not able to remove VAT from an order, regardless of where the customer is located.


Credit Card Security


All credit/debit card payments from our website are made through the secure Protx gateway, using industry standard 128 bit encryption. The transaction takes place electronically, eliminating the security risks associated with old methods of writing down and then manually inputting card details.


Guarantee


All of our products come with a 12 month guarantee. If you experience any problems with any of our products please contact us on 01926 339977

'Your statutory rights are not affected'


Reaching Us


Tel: 01926 33 99 77
Tel: 08700 661 884
Fax: 08700 661 885
Email: sales@premier-ink.co.uk
Web: www.premier-online.co.uk

Premier Online
The Imaging Warehouse
1A Black Hill Industrial Estate
Warwick Road
Stratford-Upon-Avon
CV37 0PT


Privacy Policy


We do not disclose buyer's information to third parties. Your information will only be used in accordance to the Data Protection Act 1998. Data collected by this site will only be used to fulfill customer orders.


Cancellation Policy

You have the right cancel any goods ordered, from the point at which they are ordered, up until the point at which they are despatched. A full refund will be given. As goods in stock are usually despatched the same day they are ordered, please bear in mind that the cancellation period may only be a matter of hours. If goods have been dispatched, the customer may return unwanted items at their own expense and a refund will be provided.

The only exception to this will be "special order" items. These are clearly indicated on our website, and will be advised as such if an order placed over the telephone. Where goods are ordered specifically from a supplier for an individual customer, the right to cancel will be limited and will be at the discretion of the company.


Returns Policy


If you experience any problems with any of our goods, please contact us on 01926 339977.

Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund - whichever you prefer. Before returning faulty goods to us, please contact us, and we will arrange to cover the cost of returning the faulty goods.

Should you decide to return any goods which are not faulty, we will arrange for a full refund of the cost of the goods, providing the goods are unopened, and in a saleable condition. We will not be able to cover the cost of returning the goods to us.

The only exception to this will be "special order" items. These are clearly indicated on our website, and will be advised as such if an order placed over the telephone. Where goods are ordered specifically from a supplier for an individual customer, the right to a refund on unwanted (but not faulty) goods will be at the discretion of the company. The right to a refund on faulty goods is not affected.

Limitation of Liability


We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. The Company’s liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the Price of such Goods, not including cost of delivery, packing, postage and insurance, and will not exceed the provisions of any warranty provided by the manufacturer or supplier of the Goods.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on premier-ink.co.uk, premier-online.co.uk is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation e-mail within 14 working days of delivery of the goods plus return the goods to the address we ask you to send it to, if we request you to. This does not affect your statutory rights.

Please never send any items back to our office and / or postal address.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of mitigating factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any colour discrepancies between the image and the actual product.

We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from imaging-expert.co.uk

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

    * We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
    * Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
    * Any loss of goodwill or reputation; or
    * Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions


Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

The Company’s liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the value of the Contract and the Company shall under no circumstances be liable to the Buyer for any consequential, indirect or economic loss or damages.


Indemnity


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Variation

Specifications of hardware, software or media may be changed or discontinued at any time in the interests of improved performance. Changes in specification and availability will be notified in writing to existing export agents and distributors, or will be posted on the website

Copyright

All rights, including copyright, in the content of the on-linepaper.co.uk web pages are owned or controlled by the Company. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the web pages for any other purpose whatsoever without the prior written permission of the Company.

Third Party Information


We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for the Company products are those stated on the website material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.

Waiver


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Survival


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


Entire agreement


These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what the Company and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Force Majeure


If either party is subject to an event of Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.

Jurisdiction


If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms, which will otherwise remain in full force and effect.

These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.

Errors and omissions excepted

All prices and product information is subject to the potential errors and omissions that all information is subject to.  Sorry but sometimes we may have to change things and to contact you if your order was incorrectly managed by our website.

Please note that links to other company's websites will let you leave our website. As these websites are not under our control, we can take no responsibility for neither their contents nor therein. The inclusion of any link does not imply an endorsement on behalf of the Company

LEGAL COMPLAINTS PROCEDURE

If you have any questions or complaints regarding the company, these can be addressed to the Customer Services Manager at the main registered address. The company will endeavour to acknowledge written complaints by return. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.

Under the E.U. directive, "The Alternative Dispute Resolution for Consumer Disputes Regulations 2015", instances of unresolved dispute between The Company and the Customer, where all other reasonable actions have been exhausted, are recommended to use an official online mediation service to make their case. Each side will use the service in order to come to a satisfactory conclusion of the dispute. The official online E.U. service for both traders and consumers within the E.U. can be located here:-  http://ec.europa.eu/odr

E&OE

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